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FAQ

1. Do you ship worldwide?
Yes, we offer worldwide shipping!

2. How are you able to produce and offer quality products at affordable prices?
We work directly with our designers and manufacturers in Asia which allows us to keep our overhead low. We also do not spend massive budgets on branding and marketing, instead, we pass these savings to you which ensures our products are always competitively priced.

3. Where do you ship the items from?
We ship our products directly from our partnered warehouses and factories in the U.S and China.

4. When will I receive my package?

Once you place your order, please allow 2 to 3 days to process your order. Once shipped, average delivery time to U.S is 5-8 business days, Europe 8-15 business days other countries can take up to 28 business days, depending on how fast customs clearance takes place. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.

5. What payment methods are accepted?
We accept all major credit cards including Visa, Mastercard, American Express and Discover card as well as PayPal and Apple Pay.

6. How secure is my personal information?
Shopviya adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored. Checking out using Paypal will redirect you to Paypal's checkout page.