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Return Policy

If you find yourself dissatisfied or required to change your purchase in some way, you are entitled to request a refund.

Shopviya is able to refund merchandise purchases within 30 days of delivery. In order to be a valid return, the product must be sent back to Shopviya in its original package. There must be no signs of use, abuse or misuse of any kind. The ordered product must be returned to us by Registered Mail.

Once the product has been deemed an eligible return, Shopviya will refund the customer the funding spent on the returned products. We advise you to make every reasonable effort to ensure the delivery of the returned goods. If the refund request is approved, the funds will be distributed to the user within 30 days of the refund request. Any item deemed unsuitable for resale due to different packaging, misuse, alterations or damage will not be accepted by Shopviya and will be returned to the customer.

Faulty Product:

We are happy to exchange or refund faulty products provided that we are formally informed by an e-mail within 30 days of receiving the items. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Prepare and ship your return:

After you've followed the prompts in the Online Returns Center link above:

Prepare your package for return: 

Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. Attach your return label to the package.

Track Your Return:

Only returns with a pre-paid label printed through our Online Returns Center are trackable.

For correspondence please email us at