Refund policy
Return & Refund Policy
We want you to love your VIYA order. Because our products are personal care / beauty goods, we handle things a little differently than a standard return.
All sales are final. We do not accept returns or exchanges of used or opened items, and we do not offer refunds to your original payment method. Where we're able to make things right, we do so with store credit (see below).
Damages and issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong product, contact us at wearviya@gmail.com within 30 days of receiving it, with your order number and a clear photo of the issue. We'll evaluate it and, once approved, issue store credit for the affected item(s) — no need to mail anything back. Store credit does not expire and can be used on any future order.
Exceptions / non-returnable items
Certain items cannot be returned or credited, including personal care and beauty goods that have been opened or used, sale items, and gift cards. Please get in touch if you have any questions about your specific item.
Exchanges
The fastest way to get what you want is to place a new order for the item you'd like. If you had an issue with your original order, contact us first and we'll help sort out store credit.
Store credit
We'll notify you once we've reviewed your request and let you know if it's approved. If approved, your store credit will be issued by email or applied to your account within 10 business days. If more than 15 business days have passed since approval and you haven't received it, contact us at wearviya@gmail.com.
You can always reach us with any questions at wearviya@gmail.com.